Warranty, Returns and Refund Policy — VERSEAL

Last updated: October 31, 2026
Website: https://versealmax.com

1. 90-day limited warranty

VERSEAL provides the original purchaser of the VERSEAL Heated Shawl with a 90-day limited warranty from delivery against manufacturing defects in its fabric, zipper and electrical heating components under normal use according to the supplied instructions. Transit damage and incorrect shipments are also covered; please contact us within 90 days of delivery for assessment, without prejudice to any longer statutory period. This is a product warranty, not a satisfaction or money-back guarantee. This additional warranty does not replace, shorten or restrict mandatory consumer rights. The 90-day warranty also applies to purchases in Mexico and does not reduce any additional statutory rights. Customers in Germany retain their statutory conformity rights, generally lasting at least two years from delivery for new goods. In the United States, this warranty gives you specific legal rights, and you may also have other rights which vary from state to state. We do not disclaim or shorten implied warranties through this policy.

Undelivered orders are handled separately and are not subject to the 90-day reporting period.

2. Contact and evidence

Contact proyectcsmx@gmail.com with your order number, a description of the issue and relevant clear photos or a short video where reasonably possible. For transport damage, photographs of the package and label help our investigation. We recommend reporting visible damage promptly, preferably within seven days, but this recommendation does not shorten the warranty or legal claim periods.

We may request reasonable additional information. An otherwise valid legal claim will not be rejected solely because original packaging or a specific photo or video is unavailable.

3. Assessment and solutions

Our team assesses each case and may suggest safe troubleshooting in accordance with the manufacturer’s instructions. For a covered defect, we will provide a new replacement unit at no cost, including necessary shipping. Where replacement is unavailable or fails to resolve the issue within a reasonable time without significant inconvenience, we will provide an appropriate refund or other legally required remedy. An optional partial refund may instead be agreed when the customer chooses to keep the item. You do not need to negotiate or purchase additional services to obtain a covered remedy. These arrangements do not restrict any right to choose a remedy granted by local law. We do not offer an in-house repair service. Any remedy required by law remains available.

For a verified defect, transit damage or incorrect shipment for which we are responsible, necessary return or replacement shipping is covered by us as required by law.

4. Voluntary change-of-mind returns

We do not offer additional voluntary returns solely because of a change of mind or personal preference. This does not affect statutory cancellation, withdrawal or return rights, including those described below.

5. Germany and European Union withdrawal

Where EU distance-selling rules apply, you may withdraw without giving a reason within 14 days after you or a third party nominated by you, other than the carrier, receives the goods. For one order delivered in separate parcels, the period begins when the last goods are received. Notify us by an unequivocal statement, including by email to proyectcsmx@gmail.com. You may use the following optional form: “To the seller identified in our Contact Information: I/We hereby withdraw from the contract for the purchase of the following goods: [goods]. Ordered on [date]/received on [date]. Name of consumer(s): [name]. Address of consumer(s): [address]. Date: [date]. Signature of consumer(s), only if submitted on paper: [signature].” The form is optional; a clear withdrawal statement is sufficient.

Send the goods back within 14 days after notifying us. You bear the direct cost of a change-of-mind return, unless we agree otherwise or the law places that cost on us. For defective or incorrect goods, our covered-issue process applies.

We reimburse the purchase and standard outbound delivery charges, where paid, within 14 days after receiving your withdrawal notice. We may withhold reimbursement until the goods are returned or you provide evidence of return, whichever occurs first. Refunds use the original payment method unless you expressly agree otherwise without additional fees. You may inspect goods as you would in a shop; a deduction is only possible for legally permitted diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Original packaging and completely unused condition are not absolute requirements for statutory withdrawal.

6. Mexico consumer rights

Applicable Mexican distance-sale rights remain available, including the right to revoke the purchase within five business days from delivery or contract signature, whichever occurs later, where applicable. We honor the warranty, replacement, reimbursement and statutory compensation rights required by the Federal Consumer Protection Law. These rights are not limited by our voluntary return conditions.

7. Misuse and care

The commercial warranty does not cover damage caused by misuse, accidents, incorrect power supply, modifications causing the fault or failure to follow the manufacturer’s care and operating instructions. Normal wear is excluded. Use, inspection or unpacking alone does not invalidate a claim for an unrelated manufacturing defect or a mandatory legal remedy. Consult the supplied instruction manual for washing and care.

8. Return arrangements

Please contact us before sending a return so we can supply routing instructions and the appropriate return destination. For statutory withdrawal, contacting us does not make the right subject to our approval or extend your notification or return deadline. Where we provide a prepaid label, you will need to drop the parcel off at the designated shipping center; home collection is not offered. Prior contact helps route the return but does not extinguish mandatory rights.

9. Partial refunds

A partial refund or price reduction may be offered as an optional resolution when you choose to keep the item. The amount and the specific issue being resolved must be communicated clearly and accepted by you in writing. It is not imposed instead of a remedy required by law and does not waive rights concerning unrelated or later defects.

Any later refund for the same purchase will account for amounts already refunded so the same payment is not reimbursed twice. Mandatory compensation or other additional legal entitlements remain unaffected.

10. Refund processing and review

Approved refunds are issued through Shopify to the original payment method unless another lawful method is agreed. We comply with applicable legal deadlines. Your bank or payment provider controls when an issued refund appears in your account; this is separate from the date we issue it.

Our team reviews requests promptly and communicates next steps. A covered claim reported within its applicable period remains open until resolved; the passage of the warranty end date during review does not end that claim. Resolutions will be completed within a reasonable time and any applicable mandatory deadlines. We may investigate materially false or duplicate claims, while treating legitimate claims in accordance with the law.

11. Contact and consumer rights

VERSEAL / VersealMax
Website: https://versealmax.com
Email: proyectcsmx@gmail.com

No provision of this policy excludes or restricts rights or remedies that cannot legally be waived. Orders placed before this update retain the terms and protections applicable when purchased.